Join the Collective

The CX Collective

Welcome to

The CX Collective

An invite-only community for CX leaders in ecommerce -
where real conversations happen.

Apply to Join

Brands that joined us over the year

Manifesto

We bring Customer Experience leaders together for support, learning, development, and celebration - an editorial exchange of ideas that elevates the role of CX in ecommerce.

What you'll get:

The Room

A curated peer circle of CX leaders who actually get it — no pitches, no noise, just honest conversation.

The Room

A curated peer circle of CX leaders who actually get it — no pitches, no noise, just honest conversation.

The Room

A curated peer circle of CX leaders who actually get it — no pitches, no noise, just honest conversation.

The Ideas

Playbooks, frameworks, and candid discussions on the topics shaping modern ecommerce CX.

The Ideas

Playbooks, frameworks, and candid discussions on the topics shaping modern ecommerce CX.

The Ideas

Playbooks, frameworks, and candid discussions on the topics shaping modern ecommerce CX.

The Network

Real relationships with the people building the future of customer experience — the kind that outlast any role.

The Network

Real relationships with the people building the future of customer experience — the kind that outlast any role.

The Network

Real relationships with the people building the future of customer experience — the kind that outlast any role.

Upcoming events

Testimonials

“
Through the CX Collective, Frances has created a space where customer experience leaders can learn from one another, share challenges and build meaningful relationships. Becoming a founding member was an easy decision.
Emily Wishart
Head of Customer Connection
“
Lots of relevant chats with people in the industry, a great venue and a great panel — I'd love to be more involved.
Charlotte Hudson
Global Customer Experience Manager
“
A really great event — the chance to listen to such a range of expert opinions on the panel, and then network and connect with other people in the industry over the roundtables.
Rachel Hussey
Customer Care Social Media Supervisor
“
A special thank you to Frances for the kind invitation to such an intimate gathering of C-suite leaders from across the UK retail and e-commerce space. A brilliant afternoon of honest conversation, practical insights and new connections.
Xavier Lou
Lead of Creatives & Diffusion AI

“
Through the CX Collective, Frances has created a space where customer experience leaders can learn from one another, share challenges and build meaningful relationships. Becoming a founding member was an easy decision.
Emily Wishart
Head of Customer Connection
“
A special thank you to Frances for the kind invitation to such an intimate gathering of C-suite leaders from across the UK retail and e-commerce space. A brilliant afternoon of honest conversation, practical insights and new connections.
Xavier Lou
Lead of Creatives & Diffusion AI
“
A really great event — the chance to listen to such a range of expert opinions on the panel, and then network and connect with other people in the industry over the roundtables.
Rachel Hussey
Customer Care Social Media Supervisor
“
Lots of relevant chats with people in the industry, a great venue and a great panel — I'd love to be more involved.
Charlotte Hudson
Global Customer Experience Manager

Become a Member

Apply to become a member and help shape the future of the CX Collective.

Become a member

Become a Member

Apply to become a member and help shape the future of the CX Collective.

Become a member

Become a Member

Apply to become a member and help shape the future of the CX Collective.

Become a member

The CX Collective

Welcome to

The CX Collective

The CX Collective

The CX Collective

An invite-only community for CX leaders in ecommerce -where real conversations happen.

An invite-only community for CX leaders in ecommerce -where real conversations happen.

Brands that joined us over the year

We bring Customer Experience leaders together for support, learning, development, and celebration - an editorial exchange of ideas that elevates the role of CX in ecommerce.

We bring Customer Experience leaders together for support, learning, development, and celebration - an editorial exchange of ideas that elevates the role of CX in ecommerce.

We bring Customer Experience leaders together for support, learning, development, and celebration - an editorial exchange of ideas that elevates the role of CX in ecommerce.

What you'll get:

The Room

The Room

The Room

The Ideas

The Ideas

The Ideas

The Network

The Network

The Network

Upcoming events

“

Through the CX Collective, Frances has created a space where customer experience leaders can learn from one another, share challenges and build meaningful relationships. Becoming a founding member was an easy decision.

“

Lots of relevant chats with people in the industry, a great venue and a great panel — I'd love to be more involved.

“

A really great event — the chance to listen to such a range of expert opinions on the panel, and then network and connect with other people in the industry over the roundtables.

“

A special thank you to Frances for the kind invitation to such an intimate gathering of C-suite leaders from across the UK retail and e-commerce space. A brilliant afternoon of honest conversation, practical insights and new connections.

“

Through the CX Collective, Frances has created a space where customer experience leaders can learn from one another, share challenges and build meaningful relationships. Becoming a founding member was an easy decision.

“

A special thank you to Frances for the kind invitation to such an intimate gathering of C-suite leaders from across the UK retail and e-commerce space. A brilliant afternoon of honest conversation, practical insights and new connections.

“

A really great event — the chance to listen to such a range of expert opinions on the panel, and then network and connect with other people in the industry over the roundtables.

“

Lots of relevant chats with people in the industry, a great venue and a great panel — I'd love to be more involved.

Become a Member

Become a Member

Become a Member

An invite-only community for CX leaders in ecommerce -
where real conversations happen.

An invite-only community for CX leaders in ecommerce -
where real conversations happen.